SMEG Customer Case Study
10 October 2022
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Naveo Commerce partner with The Co-op to Launch their First Dedicated Online Shop
The new service was kickstarted in central London – giving city goers first access to shop online and have their groceries delivered in less than two hours from placing their order.
Naveo Commerce, the Finnish creator of the award-winning Naveo Connected Commerce platform, and Co-op, the British convenience store operator and consumer co-operative, have announced a technology partnership, which has aimed at rolling out Co-op’s first dedicated online grocery shop and home delivery service.
The new service at https://shop.coop.co.uk was launched on March 22 2019, and customers in central London are the first to be able to shop for Co-op groceries online and have them home delivered in less than two hours.
Co-op’s new online service and ecommerce operations run on Naveo’s Connected Commerce platform, a software as a service (SaaS) product, designed to enable retailers to run and grow their businesses online and connect their stores to the digital world seamlessly. Co-op has deployed Naveo’s Commerce and Fulfilment solutions including a personalized ecommerce website, a fulfilment solution enabling super-fast home deliveries, and efficient connections to payment and logistics providers.
The new Co-op online shop and delivery service enables shoppers to order products at https://shop.coop.co.uk, and receive delivery within two hours at a convenient allocated time. The service is first available to shoppers within a four kilometer radius of a store on the Kings Road in London, before being rolled out to a further eight London stores. Co-op’s plan is to make online shopping available in a significant number of other UK towns and cities in the near future.
Co-op’s objective with the new online service and home delivery is to bring its award-winning products closer to shoppers by strengthening its digital services.
A Word from Head of Food Digital, Co-op UK
Chris Conway, Head of Food Digital at the Co-op, comments: “Our new online shop and delivery service is an essential part of our expanding digital services to our customers. In this project, we have been very excited to work together with a modern and agile technology company such as Naveo Commerce. The newly launched service is a result of our fruitful cooperation and agile development.”
A Word from Naveo CEO, Moris Chemtov
Moris Chemtov, Global CEO of Naveo Commerce, said: “We are extremely proud to partner with Co-op in the UK to help them improve their customer experience, and their digital transformation. Co-op’s strong focus on digitalization and their agile approach to development puts them in a perfect position to deploy new online services. Our mission is to help retailers make their ecommerce simple, by connecting the online and brick and mortar channels to one seamless and simple user experience. Working with Co-op to make this happen for their customers has been a privilege for us. Also, having such a high profile customer like Co-op on board, will enable us to deploy our platform more widely around the world.”
Naveo Commerce’s customers include some of the world’s leading retailers in Scandinavia, in the Baltic region and now in the UK. The company has built the entire digital shopping experience for Finland’s largest retailer S Group with more than a million consumers using Naveo Commerce’s retail cloud shopping solution in the country. For Naveo Commerce, the partnership with Co-op is an important expansion in one of the most advanced online grocery markets in the world.
About the Co-op:
The Co-op is one of the world’s largest consumer co-operatives with interests across food, funerals, insurance, and legal services. It has a clear purpose of championing a better way of doing business for you and your communities. Owned by millions of UK consumers, the Co-op operates 2,600 food stores, over 1,000 funeral homes and it provides products to over 5,100 other stores, including those run by independent co-operative societies and through its wholesale business, Nisa Retail Limited. It has more than 63,000 colleagues and annual revenue of £9.5bn.
www.coop.co.uk
About Naveo Commerce
Naveo Commerce is a Finnish digital commerce technology company providing a modern and fully customizable connected commerce platform aiming at connecting online and brick and mortar worlds to one seamless and simple user experience. The Naveo Connected Commerce platform was included in the Gartner Digital Commerce Vendor Guide 2018 among the leading applications of the digital commerce ecosystem. The platform runs on top of a new generation microservices architecture consisting of modular commerce and fulfillment solutions. Naveo Commerce (formerly Digital Goodie) was founded in 2009, and has headquarters in Helsinki, Finland. Naveo Commerce is backed by the US based eCommerce growth fund Black Dragon Capital.
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