Whether you‘ve already launched your on-demand program or it is something you are planning to do, we’re happy to welcome you to our 10-step guide: What to consider when starting your on-demand service.
In this guide, our experienced Project Manager, Onur Alakas, will guide you through 10 of his most valuable tips on how to make the most of your on-demand grocery store. Each step is based on proven and tested Naveo Commerce best practice customer cases.
As with any important project, to get your on-demand business started right, planning the process is key. Whether you’re running a large chain or a single grocery store, to make sure your process flows correctly from start to finish, you will need the right people to make it happen.
In addition to the people in charge of your picking and delivery, we highly recommend naming one of your employees in each store as the service manager of your on-demand service. Our experience has been that in the most successful on-demand launches this position was created and had an existing, experienced staff member fill it. The service manager is responsible for the implementation process.
Most importantly, once the service is up, the service manager is responsible for coordinating the on-demand operations and working with pickers and delivery personnel to make sure everything runs smoothly. Naturally, in small stores these roles may overlap – but no matter the size of your business, we recommend designating your own on-demand service manager.
Naveo tip: what are the busiest times in your store? Fridays, Christmas? This is likely to reflect on your online store as well so be prepared. Make sure that you have all the employees you need to fulfil the customer orders. You might also want to adjust your delivery prices accordingly.
As Naveo Commerce plans its exciting launch of Scan & Go supermarket technology, we look at the key differences between this and self-checkout services already offered in most grocery stores.
As Naveo Commerce plans its exciting launch of Scan & Go supermarket technology, we look at the key differences between this and self-checkout services already offered in most grocery stores.
Customers are becoming increasingly used to a seamless purchasing experience. For the grocery sector, getting this right can be challenging, but as Naveo Commerce CRO, Tomas Granö shares, having a coherent, customer first personalization strategy in place is key.
