Support Team Leader

Naveo Commerce, formerly known as Digital Goodie offers you a chance to work in an inspiring and fast-growing company that is changing the way we all shop and interact with stores. Together we are building world-class software for online retail in close touch with our local and international customers.

We are looking for a Support Team Leader to join our customer support team. We focus on delivering the right solutions to customers, with the highest quality in the shortest sustainable lead time. 

Check this out. Could this position in our company be interesting for you?

Our Support Team Leaders work to support our headless e-commerce solution. 

We are looking for a results-driven individual to help with our customer support efforts with product development and customer projects.

If the following sounds good to you, you will fit in our Naveo team:

• We have an agile culture and we like working with latest technologies
• We value human interaction, relentless improvement, and learning over rigid processes   and controls
• We are proud of the product we are creating
• We love learning and helping others learn as we grow in tech
• We believe that it is important to be able to truly be yourself at work

Your responsibilities include:

• Leading the Service Desk Team in Finland
• Enforce and develop system use, policies, procedures and standards
• Leading pre-emptive investigation and resolution of system alerts before they cause outages
• Help the development team and project management prioritize the assignments to meet SLAs
• Reporting and communication between customers and stakeholders

You could be what we are looking for if:

• You have experience of leading a support function
• You are able to understand the issue reported by the customer and explain it in a clear manner to other stakeholders in a written and verbal manner
• You have working knowledge of service desk applications (Jira)
• You have experience of working with external customers
• You have flexibility to be “on-call” if needed
• You learn fast and adapt to a changing environment
• You are fluent in English and have professional proficiency in Finnish  

Apply now 

If you think you’d make a great Support Team Leader and see yourself working in an agile, self-driven organization, send your application and CV with your salary expectation to careers@digitalgoodie.com/careers@naveocommerce.com.